Frequently asked questions

Here you will find answers to the most frequently asked questions by our customers.

Ordering for a MDH product can be done online via our website or on any of the channels listed;  Instagram and Whatsapp. Any other platform is rendered invalid and your order wont be received or processed.

Yes we do! - We have a strategic partnership with DHL which enables us to serve our clients within 5-7 days anywhere in the world. Please check our shipping options available when you checkout.

Please note: some of our products are hand-made and may require a longer delivery time.

With such products, we would send you an email to advise you on the expected delivery time.

Please check the product description for items that you should anticipate a longer delivery time.

We currently accept all payment methods online when you checkout on our website, except cash on delivery. Our clients’ banking records are safe with us and we will never share them with third parties.

Please check our size guide to confirm your correct size. If you have any questions please contact us via our WhatsApp live chat or email: info@maisondehelen.com, before you place your order.

This seldom happens because we usually clients are asked to make choices based on standard clothing sizes. However if it does happen, the buyer is only responsible for shipping fee to return the item to us and we will be glad to make adjustments.

If you like our collections and would love to do business with us, use the contact us form and we will be sure to reach out to you as soon as we can.

Shipping policy

This section outlines the most frequently asked questions regarding shipping.

Once your order is placed - we will send you an email confirmation with your tracking ID so you can track your delivery with DHL.

If you have any questions about your tracking ID please contact: customercare@maisondehelen.com

This is dependent on your location and time zone. However, orders are usually processed and delivered after payment confirmation within 5-7 days anywhere around the world, expect in the case of hand-made products in which you will expect a longer time.

When you checkout with your order you will be presented with a shipping option for your region/country.

Returns and exchanges

This section outlines the most frequently asked questions regarding returns and exchanges.

When returning an item, we will send you an email with our return address for you to ship the package back to us.


If you have any questions please contact us via our WhatsApp live chat or email: customercare@maisondehelen.com

Yes we do allow refunds.

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.

To start a refund, you can contact us at customercare@maisondehelen.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.